Inherit properly
Access, documentation and a written list of what is fragile. Most handovers fail because the risks stayed in one person’s head.
Managed Services
Technology that needs somebody responsible for it every day, where there is no internal team to carry it.
How we work
Somebody has to be responsible on a Tuesday afternoon.
Stabilise before improving
The recurring incidents get closed first. Improvement work on top of an unstable base is spent twice.
Make the queue visible
What was asked, what is being worked on, what is waiting on you. No status meeting required to find out.
Reduce the dependency
The goal is fewer tickets, not more billable hours. We automate the recurring ones and document what remains.
What you end up with
A technology function that runs, with somebody accountable when it does not.
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